Orinana Active Support is a food supplement. Not a medicine. Sold by CARLOS ALBERTO LOUREIRO PINTO, Setúbal, Portugal.

Privacy Policy

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This Privacy Policy explains how CARLOS ALBERTO LOUREIRO PINTO ("we", "us", "our"), Sole trader (individual), with registered address at Largo St. Hélder Branco, 6145-823 Setúbal, Portugal, collects, uses and protects your personal data when you visit carlosalbertoloureiropinto.pt or place an order for Orinana Active Support.

1. Information We Collect

We collect the following categories of personal data:

  • Order data: your name and phone number when you submit an order request.
  • Contact form data: your name, email address and message when you contact us.
  • Technical data: IP address, browser type, pages visited and referral source, collected automatically via cookies and server logs.
  • Cookie data: your consent preferences stored locally and, if you consent, analytics and marketing data from third-party services.

2. How We Use Your Information

  • To process and confirm your order by telephone.
  • To arrange delivery and collect payment on delivery.
  • To respond to enquiries sent via the contact form.
  • To analyse site usage and improve our website (analytics cookies, only with consent).
  • To show relevant adverts on other platforms (marketing cookies, only with consent).

3. Legal Bases for Processing (UK GDPR Article 6)

  • Contract (Art. 6(1)(b)): processing your name and phone number to fulfil your order.
  • Legitimate interests (Art. 6(1)(f)): basic site security and fraud prevention.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have given consent via the cookie banner.
  • Legal obligation (Art. 6(1)(c)): retaining transaction records as required by UK law.

4. Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Courier and logistics partners to arrange delivery.
  • Google LLC, for analytics and advertising services (see section 10).
  • IT service providers who process data on our behalf under data processing agreements.
  • Law enforcement or regulatory authorities where required by law.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data, including HTTPS encryption on this website. Access to personal data is restricted to authorised personnel only.

6. Your Rights

Under UK GDPR you have the right to: access your personal data; have inaccurate data corrected; request erasure; object to processing; request restriction; data portability; and withdraw consent at any time without affecting prior lawful processing. To exercise any right, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. International Transfers

Some of our service providers, including Google, may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

8. Retention

We retain order data for up to 6 years for legal and accounting purposes. Contact enquiry data is retained for 12 months unless you request earlier deletion. Cookie consent records are kept for 13 months.

9. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Third-Party Services

Google Analytics: we use Google Analytics to understand how visitors use our site (cookies _ga, _gid, _gat). This is only active if you accept analytics cookies. Google Ads Conversion Tracking: we use Google Ads to measure the effectiveness of our advertising (cookies _gcl_au, _gcl_aw). Active only if you accept marketing cookies. Google Maps: our contact page embeds Google Maps via an iframe to show our location. Google may set cookies when you interact with the map. Consent Mode v2: we use Google Consent Mode v2 to communicate your cookie preferences to Google services, ensuring data collection is adjusted according to your choices.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie settings button in the footer.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact

CARLOS ALBERTO LOUREIRO PINTO, Largo St. Hélder Branco, 6145-823 Setúbal, Portugal. Email: [email protected]. Phone: +44 20 7946 0832.